Call Centre Outsourcing
Outsource your call center entirely or during peak hours to reduce waiting time and dropped calls and increase conversion.
A survey is the most effective way to gather information about an organization’s various products and services. Outsourcing your next survey might just be the right thing for you to do.
Live Chat Support
If you want to expand your team without any of the additional costs. If you want to see better results from live online chat sales, outsourcing is the right way to go.
Social Media Support
Boost your customer satisfaction rate by customer service outsourcing for your social media accounts.
Telemarketing outsourcing is only gaining its popularity but it has already been recognized as one of the best business practices of the modern times.
IT Help Desk Outsourcing
We provide help desk support across several tiers, depending on the complexity of the product and the level of the involvement needed from the support team.
INTERNATIONAL STANDARDS FROM SOUTH AFRICA
WORLD CLASS CUSTOMER EXPERIENCES
Call Lab offers premium outsourced customer support services driven by a team of caring, creative, and hardworking individuals who are carefully selected to suit your business needs. Founded in Cape Town, South Africa, Call Lab focuses on providing professional inbound, outbound, and back-office services.
Real People – The team attending to your business and client needs tailor their communication to be customer specific. They are more than just call centre agents. They are dedicated to ensuring that they meet and exceed client expectations.
Real Solutions -Call Lab offers a range of bespoke solutions to our business partners. The solutions offer the promise of international standards, compliance, efficiency, and reliability.
Real Time – The needs of your business are reviewed with purpose and urgency. Client queries and requests are given priority, with first-time call resolution being the goal for every interaction.
Call Lab is a full-stack, outsourced contact centre service provider.
We recruit our own people, develop core processes and build customised tools for handling in and outbound flows. We are very excited to share it with you.